For any reason you can cancel any order in 14 days from the day you received your order only by sending a written notification with your order details to our email firstname.lastname@example.org requesting cancellation. This means that you can return it to us in its original condition within 30 days of the date you received the item, unopened with all seals, packaging and shrink-wrap intact and we will issue a full refund or credit note for the price you paid for the item.
Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error, or if the item is faulty. Please package the relevant item securely in at least the packaging it was received and send it to us with a copy of your order details .
Please note: we can only accept the return of opened items if they are faulty.
· Claims for damaged goods must notify within 24 hours of receipt, please inspect goods immediately.
· Signing for goods means that you accept the products into your care, and that they have been received complete and in undamaged packaging. You have the right to refuse damaged or incomplete parcels.